Shipping policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

PHILIPPINES

We offer FREE shipping to order at least 1,399php and FIXED 200php shipping fee anywhere in the Philippines through Ninja Van.

Estimated delivery times are as follows:

  • 3 days within Metro Manila,
  • 5 days for Luzon; and
  • 7 or more days for Visayas and Mindanao
  • MWF Same day delivery for paid orders in NCR

These estimates exclude Sundays, holidays and natural circumstances beyond one’s control. Please note that delivery delays can occasionally occur, especially in light of the global pandemic.

REST OF THE WORLD

We ship worldwide via FEDEX, DHL, UPS or EMS. Please allow10-14 working days for international orders. Final Shipping Fee will be computed and will be sent via email after checkout. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email / SMS once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Peach Queen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.